FAQs

Frequently Asked Questions

🛒 Orders & Purchasing

How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. We accept all major payment methods and your checkout is fully SSL-encrypted.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. Contact us immediately at support@technestinternational.store with your order number.

Will I receive an order confirmation?
Yes. You'll receive an email confirmation immediately after your order is placed, followed by a shipping notification with your tracking number once dispatched.

🚚 Shipping & Delivery

Where do you ship to?
We ship globally. Delivery times vary by location — typically 7–20 business days for international orders.

How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can also track your order at our Track My Order page.

Why is my tracking not updating?
Tracking updates can take 2–5 business days to appear after dispatch. If your tracking hasn't updated after 7 days, contact our support team.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery for items in their original, unused condition. See our full Return Policy for details.

My item arrived damaged. What do I do?
We're sorry to hear that. Please email support@technestinternational.store within 48 hours of delivery with your order number and photos of the damage. We'll make it right.

How long do refunds take?
Approved refunds are processed within 5–7 business days back to your original payment method.

📦 Products & Quality

Are your products genuine?
Yes. Every product in our store is sourced from verified manufacturers and reviewed against our quality standards before listing.

Do your products come with a warranty?
Most products include a manufacturer warranty. Specific warranty details are listed on each product page.

I have a question about a specific product. Who do I ask?
Email us at support@technestinternational.store or use our Contact page. We typically respond within 24 hours.

💳 Payments & Security

Is my payment information secure?
Absolutely. Our checkout is powered by Shopify's SSL-encrypted payment system. We never store your card details.

What payment methods do you accept?
We accept all major credit/debit cards and other payment methods available at checkout.